Houston Boutique Return Policy:
No refunds, ever.
Because our in-person customers have the benefit of personally selecting their own hairpieces, all in-person sales are final. No exchanges are granted in our boutiques. Customers are encouraged to make their selections wisely.
Internet Customer Exchange Policy:
No refunds, ever.
We offer one exchange per order excluding: custom orders, hairpieces, human hair items, discount sale items, wigs priced $50 or less, eyelashes, eyebrows, accessories, liquid products and color swatches, which are final sale items.
To request a Return Merchandise Authorization (RMA) we require that you contact us within 3-business days of receiving your order. Eligible items must be returned in original manufacturer condition, with all tags, hair netting and original packaging.
To request an RMA, please email us and include your order number: firstname.lastname@example.org
Any items sent back to us without being issued a Return Merchandise Authorization RMA will be refused and returned to you at your own expense.
Free Color Exchanges: If you are unhappy with your color selection (for stock items only- not custom) upon receipt, you can request the same item in a different color, and we will waive the 15% restocking fee. (Excludes hairpieces, human hair items, discount sale items, wigs priced $50 or less or custom orders, which are final sale items.)
For all other exchange requests, such as requesting an alternate style selection, a 15% restocking fee applies.
Our standard ground re-shipping fee of $15.00 applies to both color exchange requests and alternate style exchange requests which will be charged to the credit card used to place original order.
Preparing Your Package For Exchange – Please Read Carefully
- Please email us at email@example.com to request exchange and the item that you would like instead. Item(s) being requested for exchange must be of equal or greater value than original item purchased.
- Liquid products, eyelashes, eyebrows, and used, washed, combed, dirty or any hair product that is not in new condition, including hair wefts with ties that have been released, are not returnable for any reason.
- Include with your exchange, a copy of your original order receipt, and make note of the item name and color number you are requesting as an exchange.
- Item(s) must be returned back to us within 10-business days of your Return Merchandise Authorization being issued. Return shipping fees are to be pre-paid by you. Collect shipments will be refused.
Send your item to:
Tiffani Chanel Beauty Supply
330 Rayford Road #211
Spring, TX 77386
Exchanges will be processed within 5 business days after receipt. Please insure your packages! We are not responsible for any losses that may incur during exchange.
If you have any additional questions regarding our Exchange Policy Guidelines, please feel free to contact us at firstname.lastname@example.org
Defective or Incorrect Merchandise:
In the event you receive merchandise you feel is defective or incorrect due to error on our part, you MUST notify us via email within 3-days of delivered order for a replacement exchange to be considered