Frequently Asked Questions

Delivery charges are based on the carrier. Carriers charge based on weight and distance.

Most major credit cards are accepted.  We also offer Quad Pay, which allows you to buy now, and pay in 4 easy installments.

For in-stock items, shipment takes place in 1-2 days.  Orders from the Same Day Shipping category will ship the same day, as long as orders are received by 2 pm CST.   If stock orders have sold out, shipment time is 7-10 days. COVID 19 has affected custom orders greatly.  Lead time is now 2-3 months to produce.  The variation of time to produce is based on the complexity of the item ordered. Please email us if you need specifics on delivery date for your particular item.

 All data entered into our secure website is protected. We do not have access to your credit card number after purchase.

When your online order is complete you will receive an email from our website stating that we have received your order and it is being processed. If you do not see the email, search your junk if spam folders for an email from Tiffani Chanel.

You will receive an email from Tiffani Chanel Luxury Hair with your tracking number when your item ships. 

This depends on the texture of hair you select as well as the style you would like to achieve. Typically if you are simply going for added volume 4oz/100 grams/1 package is enough and at least 8oz to 10 oz/200+ grams, 2+ package for a full head. Please keep in mind that the longer the length the less volume there is so you should buy accordingly. Your stylist may also be able to guide you with your purchase.

When completely eliminating your natural hair the sky is the limit! Whichever look you desire is fine because you don’t have to worry about blending your hair. If you are having a difficult time deciding what texture is closest to your own, please email us photos of your hair!

With proper hair care, maintenance, and minimal heat, your hair can last at least one year.

The undyed/untreated hair may be color treated. We recommend that you consult with an experienced hair care professional.

There are several different extension methods, however it is typically used for braiding. It is a bulk or bundle of loose hair without a weft, which is why it is shipped, tied in a bundle to keep it together. Please go to a professional when getting your hair braided with cuticle hair. It is not the same as store bought hair and will tangle and matt if not braided with root end up.

It is loose hair that has been taken and applied to a weft or track. (weave)

Skin or taped wefted hair is usually attached with tape or hair glue and are used to add fullness and length between your existing hair. They can easily be applied very close to your scalp, not on your scalp. With a proper tutorial you’ll be able to install these beautiful hair pieces on your own.

Clip-In Hair Extensions are a quick, temporary “Do It Yourself” approach to hair extension system with no long-term bonding. Clip-In Hair Extensions are easily affixed and can be perfectly matched and blended with your own hair. Hair extensions are used to extend the length of hair, provide volume, or add highlights to your natural hair. All Clip-In hair extensions come in one or multiple pieces (wefts) of varying widths. These extensions can be clipped-in or out in minutes and are practically invisible. Clip-In Hair Extensions are by far the fastest and most affordable way to enhance the look of your hair without breaking the bank or damaging your natural hair.

Hair extensions made from human hair can be dyed, heated (curled or straightened), styled, washed, and treated like your own natural hair. 

Clip in extensions take less than 5 minutes to put in & about 60 seconds to take out! Taped wefts take about 20 minutes to install. Sewn in wefts take at hour or more to install.

For best appearance, clip-in hair extensions should be stored away when completely dry. Lay them in a flat position in plastic bags, or an airtight container, like a shoe box for instance, and store away from direct sunlight, preferably in a dark place, like a closet shelf, cabinet or dresser drawers.

 It’s hair that is in its purest state, raw and unprocessed. Virgin hair is remy hair. Each strand is hand selected and strands are kept in a uniform direction.

You can customize it anyway you like. Dye (undyed natural colored hair) and cut to your heart’s desire. This is premium cuticle hair and can be styled as you would your natural hair.

It is a very easy process. We give you instructions and recommend products for your lace wig. There are various glues/tapes that you can choose from. We always recommend you go to a professional stylist to discuss your needs.

There are other methods of attaching your wig. You can also use tape, and they may be sewn on as well.

The hair is 100% human hair that can withstand household styling tools such as curling irons and flat irons. You can wash, set, and style the wig as you would your own hair. But like your natural hair, the hair can get damaged with the misuse and overuse of products.

The technical answer is yes, but we do not recommend any further processing of the hair if it has already been dyed and processed. Further, only experienced colorists should attempt to color the hair. Remember that though the hair is 100% human hair, it is just as prone to damage from excessive processing as your own hair. We cannot and will not be responsible for the results.

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