Custom orders are made especially for you according to your specifications one hair at a time, therefore, returns are not accepted. We recommend that you take your measurements carefully (we recommend taking measures three times) to ensure that your custom order fits correctly. We will not accept returns due to custom orders not fitting properly, or if it does not produce the look you wanted for yourself.
We use the finest hair available on the market today and most of the price of your custom lace wig will depend on the desired length of hair you select. We don’t charge extra for baby hair or bleached knots.
- Measurements:You may take your own measurements by hand and input them into the custom order form. Please view the instructional measurement chart for taking self-measurements.
- Hair Color: You may select any base color and can combine two or even three colors. You create the look and style you want. If you dont see the color that you want, upload a photo of the desired color.
- Hair Texture: Select from our standard curl patterns, or upload a photo so that we may replicate.
PROCESSING: After you pay for your system, Your custom order form will be sent to the review center for processing according to your specifications. You may receive a call to discuss your order before production.
PRODUCTION TIME: Please allow 6-8 weeks for production of custom wigs. If you have any questions pertaining to the custom order, please feel free to contact us.
NOTE: DUE TO COVID-19 SOME ITEMS (wigs with ear tabs, silk base wigs, wings longer than 30 inches) MAY BE DELAYED FOR LONGER THAN THE STANDARD PERIOD OF TIME. PLEASE CONTACT US FIRST BEFORE PLACING AN ORDER WITH THESE SPECIFICATIONS IF YOU NEED YOUR ITEM QUICKLY.
*Adding Silk or Mono Base automatically add one week to production time.
**Adding high density may increase production time 3-4 days.
PAYMENTS, RETURNS & REFUNDS:
Production will begin after order is confirmed. We cannot process refunds after production has started. Please try on your wig or hair unit immediately upon receiving it and make sure it is as you ordered. If there are any inconsistencies between your order and your unit, do not wear, comb, brush, wet the hair, cut the lace or alter the hair in any way and within 3 days of receipt, contact us so that we may arrange an exchange. If you alter the wig or hair unit, it may not be returned for any reason.
Don’t want to wait? If you can fit a stock wig size, sometimes custom colored wigs can be available immediately. Just send us an email to see what can do!
To assist you with custom ordering, please refer to the following links: